Owner FAQ's
Answers to your frequently asked questions
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Am I required to make my property available to Section 8?
Per SB329, Source of Income protection is extended to residents using housing choice vouchers. Meaning it’s valid income that can not be rejected. However, Section 8 residents are still required to meet the same approval criteria as non-section 8 participants. -
Are you licensed?
Yes! -
Can I reach you after hours?
Yes! -
Can you put the money directly into my account?
Monthly rent allocations are forwarded to owners in whatever manner they request. -
Do I get to see the lease or sign it?
As your designated PM service provider our staff executes the lease agreements on your behalf. -
Do you sell real estate too?
We do! If you’re looking to sell your current property or add to your portfolio we can assist on both sides – pairing qualified investors with enthusiastic sellers. -
How and when do I get my checks?
All payments are made via ACH debit on the 10th of each month. -
How is rent collection handled?
Rent is due on the first of each month, no later than the 5th on the 6th day late fees are incurred and, on the 9th, all unpaid files are sent to legal. -
How long of a lease do you sign?
The length of lease is flexible depending on the type of asset and owner preferences. Standard lease time is 12 months. -
How much security deposit do you charge the tenant?
Security deposit is typically one month's rent. -
How soon can you start managing my property?
We can start managing your property immediately after a signed agreement is in place. -
What type of properties do you manage?
We manage market rate, affordable, tax credit, student & senior housing facilities. -
What type of reports do I get and how often?
A detailed monthly owners statement is available in the owner portal OnDemand. We forward the monthly statement to the owner via their preferred means of communication on the 11th of each month. -
Who holds the tenant security deposit?
As your designated property management company we hold security deposits in a separate trust account to expedite turnover accounting.